Finntrail Club rules
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Finntrail Club rules
These rules apply from 31 August 2026. They describe who can join the Finntrail Club, what a member gets, how the care coupon works and where our responsibility ends.
Short version and an overview of the benefits: Finntrail Club. In case of any discrepancy, this page prevails.
1. Who can join
Who Any private individual who owns a Finntrail item. Where it was bought It does not matter. From us, from another shop in Lithuania or abroad, or from the manufacturer's store. How many accounts One person, one membership. Membership and coupons cannot be transferred to another person. Who is excluded Dealers and resellers. They have separate cooperation terms, and a double benefit would be a mistake. A purchase made on a company invoice is not an obstacle in itself: what matters is that the item is for personal use, not for resale. 2. How to join
2.1. Registration
Fill in the registration form at finntrail.lt/en/club. You provide your name, email, phone, purchase date and where you bought it. One form takes up to four items, each with its own model and size.
We confirm the registration within 2 business days and send the confirmation by email. Membership starts from that moment.
2.2. Proof of purchase
For items bought outside finntrail.lt we ask for proof of purchase: a photo of the invoice or receipt, or a photo of the item with its inner label. You can send it by replying to the confirmation email.
For items bought from us no proof is needed, we can see the order ourselves.
2.3. Deadline
Until 31 Dec 2026 We accept Finntrail items bought at any time, with no age limit. This is a transitional launch rule. From 1 Jan 2027 The item must be registered within 30 days of the purchase date. 3. What a member gets
Benefit Terms Annual membrane service and water repellent refresh Once per calendar year for every registered item. Includes washing with a technical detergent, refreshing the water repellent finish, inspection and a short report. Does not include repairs or part replacement, those are assessed separately. The procedure is described in section 4. Priority queue for repairs and size changes A member's item enters the work queue first. Assessing the repair and quoting the price are free. The repair itself is paid, unless it is a warranty case. Early access New collections and Black Friday offers open 24 hours earlier. We announce this by email, so a member needs to consent to receiving our emails. Care coupon 3 % of the order, spent on care products and accessories. Terms in section 5. Care guide and reminder Before the season, based on the type of item you registered. 4. Annual service
When March and April, by appointment made by email at pagalba@finntrail.lt. Where Bring it to Vilnius or send it by parcel locker. Who pays the shipping The member pays the shipping to us, we pay the return. Turnaround 5 business days from receiving the item. Limit One service per registered item per calendar year. If damage is found We quote the price and wait for your answer. We repair nothing without approval. Items must be sent in clean. A heavily soiled item may be returned untreated, or we may offer cleaning for a fee.
5. Care coupon
Main rule: the coupon pays only for care products and accessories. It does not apply to Finntrail clothing or footwear. This keeps the Finntrail price official and the same for everyone, and the club benefit arrives as products rather than as a discount.5.1. How it is earned
From when From the day you join the club. Orders placed before your registration was confirmed do not earn a coupon. Value 3 % of the order value of goods including VAT, excluding shipping. When it is issued 30 days after dispatch, once the return period has ended. How it arrives As a personal code by email. The coupon belongs to that member only. Minimum value EUR 5. If the amount is smaller it keeps accumulating, and we issue the coupon once it reaches EUR 5. What does not count Gift card purchases, gifts, shipping, amounts paid with another coupon, and business orders. 5.2. How it is used
What it applies to Care products and accessories: care chemicals, caps, neck gaiters, socks, belts, bags and repair products. What it does not apply to Waders, jackets, suits, boots, overalls, base layers and gift cards. How much it covers Up to 100 % of the price of eligible products. Together with a gift Allowed. A gift and a coupon are separate things. Together with a discount coupon Not allowed. One order, one source of discount. Validity 12 months from the date of issue. Cash Not exchangeable, it has no monetary value. The shop has a minimum order value, so you may need to add one more item next to the product paid for with the coupon.
5.3. Returns
If the item is returned before the coupon is issued, no coupon is issued. If the item is returned after the coupon is issued, an unused coupon is cancelled, and the value of a used one is deducted from the refund. If an order paid for with a coupon is returned, we restore the coupon with its original validity period.
6. What the club does not give
- Extra warranty years. The warranty stays at 24 months, as set by the manufacturer.
- Discounts on Finntrail products. The price is official and the same for everyone.
- A warranty for items bought elsewhere. Whoever sold them is responsible. We inspect and repair such items for a fee, but we do not provide the warranty.
7. Warranty
The club does not change the warranty. The warranty applies separately and equally to all customers.
Covered Not covered Seam failure, membrane delamination, zipper failure, material defects. Wear and abrasion from use, punctures and tears, improper care (fabric softener, high temperature, tumble dryer), deliberate modifications. The term is 24 months and it applies to manufacturing defects. We handle cases ourselves and answer within 5 business days. The customer does not have to write anywhere or prove anything, we deal with the manufacturer.For items bought elsewhere, the warranty is provided by whoever sold them. We inspect and repair such items for a fee.
8. Data and changes to the programme
8.1. Data
We use the registration data (name, contacts, item details) only to run the club: for servicing, repairs, coupons and member notices. The data controller is KAMANE MB, company code 306686655. More: privacy policy.
You can end your membership at any time by writing to pagalba@finntrail.lt. We then remove the registration, and any unused coupons stop being valid.
8.2. What we reserve
The right to refuse a registration if the item is not a Finntrail product or if there is no proof of purchase.
The right to change or end the programme, giving members 30 days' notice. In that case coupons already issued remain valid for another 90 days.
Questions. Write to pagalba@finntrail.lt or call +370 614 98366. We answer on business days.