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Finntrail Club

  • Finntrail Club

    Register your Finntrail item and get a free annual membrane service, priority repairs and early access to new collections.

    It does not matter where you bought it. From us, from another shop or from the manufacturer's store. Registration is free and membership is personal.

    Register your item

    1Annual membrane service

    Once a year for every registered item: we wash it with a technical detergent, refresh the water repellent finish, inspect the seams and zippers and write a short report. Free of charge.

    Done in March and April by appointment. We cover the return shipping.

    2Priority repairs

    A member's item goes to the front of the queue for repairs and size changes. We assess the repair and quote the price free of charge, before any work starts.

    We never repair anything without your approval.

    3Early access

    New collections and Black Friday offers open to members 24 hours before everyone else. The popular sizes sell out on the first day, so this is a real advantage, not a courtesy.

    4Care coupon

    For every purchase at finntrail.lt you receive a personal coupon worth 3 % of the order. Use it to pay for care products and accessories.

    The coupon is valid for 12 months. It does not apply to Finntrail clothing or footwear.

    5Care guide and reminder

    Before the season you get a short guide for the exact item you registered: how to wash it, when to refresh the water repellent finish, what to avoid. Not a generic newsletter, but what fits your gear.

    Registration

    Fill in one form. We confirm your registration within 2 business days and send the confirmation by email.

     

    By registering you confirm that you have read the club rules.

    How the annual service works

    1. Book a time. Write to pagalba@finntrail.lt in March or April.
    2. Send the item. To Vilnius by parcel locker or bring it yourself. You pay the shipping to us, we pay the return.
    3. We service it within 5 business days. Washing, water repellent refresh, inspection.
    4. We return it with a report. If we find damage, we quote the price and wait for your answer.
    March and April are a deliberate choice: your gear is ready before the season starts, not halfway through it.

    Warranty and club: where the line is

    The club does not change the warranty and does not extend it. So that nothing is misunderstood, the line is written out.

    Warranty Club
    24 months for manufacturing defects. Covers seam failure, membrane delamination, zipper failure and material defects. A service, not a warranty. Inspection, care, priority queue, early access and the care coupon.
    Does not cover wear and abrasion from use, punctures and tears, improper care, or deliberate modifications. Applies to items bought elsewhere too. But their warranty is provided by whoever sold them, not by us.
    We handle warranty cases ourselves and answer within 5 business days. You do not have to write anywhere, prove anything or wait for the manufacturer. We deal with the manufacturer.

    What the club does not give

    • Extra warranty years. The warranty stays at 24 months, as set by the manufacturer.
    • Discounts on Finntrail products. The price is official and the same for everyone.
    • A warranty for items bought elsewhere. Whoever sold them is responsible. We inspect and repair such items, but we do not provide the warranty.

    Frequently asked questions

    I bought my Finntrail somewhere else. Can I still join?
    Yes. The club accepts a Finntrail item bought anywhere. The annual service, priority repairs and early access apply the same way. The warranty stays where you bought it.

    I bought the item two years ago. Is it too late?
    Until 31 December 2026 we accept items bought at any time. From 1 January 2027 registration must happen within 30 days of purchase.

    Does membership cost anything?
    No. Registration and the annual service are free. You only pay the shipping to us when you send an item in for service.

    I own several Finntrail items. Should I register them all?
    Yes. One form takes up to four items, each with its own size: a jacket and trousers are two items. The annual service applies to every registered item. If you own more, list them in the note.

    Does the club apply to companies and dealers?
    Not to dealers and resellers: they have separate cooperation terms. But if you bought the item on a company invoice for your own use rather than for resale, you can join.

    Full terms. This page covers the essentials. The exact rules, coupon terms and the procedure for changing the programme live separately: Finntrail Club rules.