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Purchase rules

  • Terms of Sale

    These terms set out the conditions for buying, paying for, delivering, returning and warranty of goods in the online store www.finntrail.lt. By placing an order, the Buyer confirms that they have read these terms and agree to comply with them.

    1. General provisions

    1.1. Seller: KAMANE MB, company code 306686655, VAT number LT100016745913, Alyvų g. 6, LT-14180 Klevinės, Vilnius district, Lithuania. Email pagalba@finntrail.lt, phone +370 614 98366. The Seller operates the online store www.finntrail.lt.

    1.2. Buyer: a natural or legal person buying goods in the online store. Consumer: a Buyer who is a natural person buying goods for purposes unrelated to their business or profession.

    1.3. The sales contract is concluded when the Buyer places and pays for the order or receives the Seller’s order confirmation.

    1.4. The Seller may update these terms at any time. An order is governed by the version in force when the order was placed.

    2. Personal data protection

    2.1. The Buyer’s personal data are processed to fulfil orders, provide customer service, keep accounts and comply with legal obligations.

    2.2. Data are processed in accordance with the GDPR and the laws of the Republic of Lithuania.

    2.3. Direct marketing is carried out only with the Buyer’s separate consent.

    2.4. Full information is provided in the Privacy Policy.

    3. Placing an order

    3.1. Orders can be placed 24/7.

    3.2. An order is placed by selecting goods, entering delivery details and choosing a payment method.

    3.3. The Buyer is responsible for the accuracy of the data provided.

    4. Prices and payment

    Payment method Description
    Online banking Instant payment via bank link.
    Payment card Visa / Mastercard / other supported methods.
    Bank transfer Payment against a pro forma invoice.

    4.1. All prices are in euros (€) including VAT.

    4.2. An order is processed only after full payment is received, unless expressly stated otherwise.

    4.3. If payment is not received within 3 calendar days, the Seller may cancel the order.

    4.4. The Seller is not responsible if a payment fails due to the bank, card operator or technical issues.

    5. Delivery

    Delivery type Time
    In Lithuania (items in our warehouse) 1–3 working days
    From the manufacturer’s warehouse 3–7 working days

    5.1. Delivery to Lithuania, Latvia and Estonia is free. The delivery price to other European Union countries is shown in the cart before payment.

    5.2. Delivery times are approximate.

    5.3. Delivery times may be extended due to force majeure.

    5.4. If a parcel arrives damaged, the Buyer must inform the Seller immediately.

    6. Product quality and warranty

    6.1. The properties of each product are stated in its description.

    6.2. Natural persons are covered by a 24-month legal guarantee, unless the law provides otherwise.

    6.3. Normal wear and tear is not a warranty defect.

    7. Withdrawal, returns and exchanges

    30 days to return

    The law gives consumers 14 days to withdraw from the contract without giving a reason. We extend this period to 30 days from receipt of the goods.

    1. The Buyer notifies the Seller of the withdrawal by email to pagalba@finntrail.lt, stating the order number.
    2. The Buyer sends the goods back no later than 14 days after the notice.
    3. Once the goods are received, the Seller inspects them and refunds the money.

    7.1. A consumer may withdraw from the contract within 30 days of receiving the goods without giving any reason.

    7.2. The money, including the delivery price paid by the Buyer, is refunded within 14 days of receiving the withdrawal notice, using the same payment method. The Seller may withhold the refund until the goods are received or proof of their dispatch is provided. If the Buyer chose a more expensive delivery method than the cheapest one offered, the price of the cheapest method is refunded.

    7.3. Returns from Lithuania, Latvia and Estonia are free: the Seller sends a return code. For returns from other countries, the Buyer pays the cost of sending the goods back.

    7.4. Please return the goods unused, clean, with labels and in the original packaging. The Buyer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; the Seller may deduct this amount from the refund.

    7.5. An unused item of the wrong size or model can be exchanged within 30 days of receiving the goods.

    7.6. The right of withdrawal does not apply to goods that may not be returned under the law.

    7.7. Defective goods are repaired, replaced or compensated in accordance with the laws of the Republic of Lithuania. The Seller’s warranty does not limit the consumer’s statutory rights.

    8. Liability

    8.1. The Buyer is responsible for providing incorrect data.

    8.2. The Seller is responsible for proper fulfilment of the order as provided by law.

    8.3. Neither party is liable for failure to perform obligations due to force majeure.

    9. Marketing

    9.1. The Seller may run promotions and special offers.

    9.2. Promotion terms apply only during the promotion period.

    10. Governing law and disputes

    10.1. These terms are governed by the law of the Republic of Lithuania. This does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

    10.2. Disputes are first resolved by negotiation.

    10.3. If no agreement is reached, a consumer may apply to the State Consumer Rights Protection Authority of Lithuania (Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to a court.