Purchase rules

General Provisions.

1.1. These rules of goods purchase and sale (hereinafter – Rules) are a legally binding document for the Parties, which establishes the Buyer’s and Seller’s rights, obligations, and responsibilities when purchasing goods in the online store.
1.2. The Seller reserves the right to change, amend, or supplement the Rules at any time, taking into account the requirements of legal acts. The Buyer is informed on the online store website. The Rules in force at the time of placing an order apply to the Buyer when shopping in the online store.
1.3. The right to purchase in the online store applies to:
1.3.1. competent natural persons, i.e., persons who have reached the age of majority and whose legal capacity is not restricted by a court;
1.3.2. minors aged 14 to 18 only with parental or guardian consent, except in cases where they independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.
1.4. By confirming the Rules, the Seller also guarantees that, based on Rule 1.3, the Buyer has the right to purchase goods in the online store.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer, in the online store, creates a shopping cart, specifies the delivery address, chooses a payment method, and familiarizes themselves with the Seller’s Rules, by clicking the button “Confirm Order” (see point 5 “Ordering Goods, Prices, Payment Procedure, Terms”).

Personal Data Protection.
2.1. The Buyer can order goods in the online store by:
2.1.1. registering in this online store – entering the required registration data;
2.1.2. not registering in this online store.
2.2. When ordering goods according to Rule 2.1, the Buyer must provide, in the respective information fields provided by the Seller, the personal data necessary for the proper execution of the order: first and last name, delivery address, telephone number, and email address.
2.3. By confirming these Rules, the Buyer agrees that the personal data provided in 2.2 will be processed for the sale of goods and services in the online store, for Seller’s business analysis, and for direct marketing purposes.
2.4. By agreeing that the Buyer’s personal data will be processed for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees that informational messages necessary for order fulfillment will be sent to the Buyer’s specified email address and phone number.
2.5. When registering in the online store and ordering goods, the Buyer undertakes to keep login data confidential and not disclose it to anyone.

Buyer’s Rights and Obligations.
3.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules and other regulations set in the online store information sections.
3.2. The Buyer has the right to withdraw from the purchase-sale contract with the online store by notifying the Seller in writing (by email) about the wish to return the product and specifying its order number, no later than 14 (fourteen) working days from the day of receipt, except in cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (e.g., when the contract is concluded for the sale of hygiene products – bed linen items; see information on the website of VšĮ “Consumer Centre” http://www.vartotojucentras.lt/istatymas.php?id=1038
, “Specifics of returning and exchanging non-food goods”, point 18).
3.3. The Buyer can exercise the right specified in 3.2 only if the product has not been damaged or materially changed in appearance and has not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form change, the Buyer must update them immediately.
3.6. The Buyer undertakes not to transfer login data to third parties. If the Buyer loses login data, they must immediately inform the Seller via the contact methods listed in the “Contacts” section.
3.7. By using the online store, the Buyer agrees with these purchase-sale Rules and undertakes to comply with them and not violate the laws of the Republic of Lithuania. 

Seller’s Rights and Obligations.
4.1. The Seller undertakes to provide all conditions for the Buyer to properly use the online store services.
4.2. If the Buyer attempts to damage the stability or security of the Seller’s online store or violates their obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s access to the online store, or in exceptional cases delete the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s privacy regarding personal information provided in the online store registration form.
4.4. The Seller undertakes to deliver the Buyer’s ordered goods to the address specified by the Buyer.

Ordering Goods, Prices, Payment Procedure, Terms.
5.1. The Buyer can purchase goods in the online store 24/7.
5.2. The contract comes into force when the Buyer clicks the button “Confirm Order” and the Seller confirms the order by sending a confirmation email to the Buyer.
5.3. Prices in the online store and the order are in euros, including VAT.
5.4. The Buyer pays for goods by one of the following methods:
5.4.1. payment via e-banking – this is a prepayment using the Buyer’s e-banking system. The Buyer must have signed an e-banking agreement with one of the serviced banks. Money is transferred to the online store’s settlement account. The bank is responsible for data security, as all financial transactions are carried out through the bank’s e-banking system.
5.4.2. payment by bank transfer – prepayment, when the Buyer prints the order and goes to the nearest bank branch to transfer money to the online store’s bank account.
5.5. The Buyer undertakes to pay for goods immediately. Only after payment is received does the preparation of goods for shipment begin and the delivery term start counting.

Delivery of Goods.
6.1. When selecting a delivery service, the Buyer must specify the exact delivery address.
6.2. The Buyer undertakes to accept the goods personally. If the Buyer cannot receive the goods and they are delivered to the specified address, the Buyer has no right to claim against the Seller for delivery to the wrong recipient.
6.3. Goods are delivered by the Seller or the Seller’s authorized representative (courier).
6.4. The Seller delivers goods according to the deadlines indicated in the product descriptions. These are approximate and do not apply if the Seller’s warehouse lacks the required goods, and the Buyer is notified. The Buyer agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. The Seller will immediately contact the Buyer to agree on delivery terms.
6.5. The Seller is not responsible for violations of delivery deadlines if the goods are not delivered or are late due to the Buyer’s fault or circumstances beyond the Seller’s control.
6.6. The Buyer must immediately notify the Seller if the shipment arrives in damaged packaging or contains unordered goods or incorrect quantity.
6.7. During delivery, the Buyer noticing package damage must indicate notes on the courier’s delivery document or make a separate act in the presence of the courier. If not done, the Seller is not liable for damages that the Buyer did not mark.

Product Quality, Warranty.
7.1. Each product’s data is indicated in the product description in the online store.
7.2. The Seller is not responsible if the product’s color, shape, or other parameters differ from reality due to the Buyer’s display.
7.3. The Seller provides certain products with warranties, specified in product descriptions.
7.4. If no warranty is provided, statutory warranty conditions apply.

Returns and Exchanges.
8.1. Defective goods are remedied, nonconforming goods exchanged or returned in accordance with the Estonian Ministry of Economic Affairs Regulation No. 217 of 29.06.2001, except where the contract cannot be withdrawn under law. Refunds are made only to the payer’s bank account.
8.2. To return goods under 8.1, the Buyer may do so within 14 working days, notifying the Seller via the contact methods, indicating product name, order number, and reason.
8.3. Return conditions:
8.3.1. product must be in original, intact packaging;
8.3.2. product must not be damaged;
8.3.3. product must not be used or lose appearance (except defective goods);
8.3.4. product must be complete;
8.3.5. provide purchase document.
8.4. The Seller may refuse to accept goods if 8.3 rules are not followed.
8.5. Wrong or defective goods will be exchanged for appropriate goods.
8.6. If no suitable replacement is available, the Buyer is refunded the amount paid, excluding delivery costs.

Buyer and Seller Liability.
9.1. The Buyer is fully responsible for the accuracy of personal data. Incorrect data may result in claims against the Buyer.
9.2. The Buyer is responsible for actions using the online store.
9.3. Registered Buyer is responsible for login data. If a third party uses the store with Buyer’s credentials, they are considered the Buyer.
9.4. The Seller is not responsible if the Buyer did not familiarize themselves with the Rules, although given the opportunity.
9.5. The Seller is not responsible for other websites linked from the online store.
9.6. The responsible party compensates direct losses to the other party.

Marketing and Information.
10.1. The Seller may initiate various promotions at their discretion.
10.2. The Seller may unilaterally change or cancel promotion terms; changes are effective going forward.
10.3. All messages are sent to the contacts specified by the Buyer during registration.
10.4. The Buyer sends all messages and questions via the “Contacts” section.
10.5. The Seller is not responsible if the Buyer does not receive notifications due to internet or email issues.

Final Provisions.
11.1. These Rules are drawn up in accordance with Estonian law.
11.2. Disputes are resolved through negotiations; if unsuccessful, according to Estonian legislation.