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Delivery and return of goods

  • Shipping and Returns

     

    We strive to make the ordering process clear, convenient, and transparent. Below you will find key information about delivery times, order processing, and return conditions.

    1Delivery

    Delivery time depends on whether the selected product is available in our warehouse in Lithuania or in the manufacturer's warehouse.

    Important: Product availability can be checked on the product page after selecting the desired size and color.
    Product Status Estimated Delivery Time
    Available in Lithuania Usually delivered within 1–2 business days.
    Available in manufacturer's warehouse Usually delivered within 3–5 business days.
    Multiple products ordered The order may be shipped together once all products are available.

    Delivery to Lithuania, Latvia and Estonia is free: to a parcel locker or by courier to your door. Courier delivery to other EU countries: Poland €4.99 (usually 2–4 business days), Germany €9.99, other EU countries €12.99. The final cost is shown at checkout before payment.

    2Order Processing

    1. Place your order in our online store.
    2. We verify product availability.
    3. We prepare and dispatch your shipment.
    4. You receive delivery information by email or phone.

    3Returns

    Condition Requirement
    Return period Within 30 days from receipt.
    Product condition Please return it unused, clean, undamaged, with original tags and packaging. The buyer is liable for any loss in value caused by use.
    Documents Order information or proof of purchase required.
    Return cost Free within Lithuania, Latvia and Estonia. From other countries the return shipment is paid by the buyer. If you withdraw from the purchase, we also refund the delivery price you paid.
    In Lithuania, Latvia and Estonia, together with the notification about your delivered parcel you receive an Omniva or DPD return code. With that code the product can be returned free of charge.

    4How to Return a Product

    1. Contact us regarding the return.
    2. Pack the product securely.
    3. In the Baltic states, drop the parcel at a parcel terminal using the return code. From other countries, send it to the address we give you.
    4. After inspection, we will process a refund or exchange.